Return Policy

At Skin Virtue, we stand behind the quality and performance of our bioactive cosmeceutical formulations designed for sensitive, sensitised and ageing skin.

Because every skin journey is unique, we offer a 30-Day Skin Confidence Guarantee on your first Skin Virtue purchase, allowing you to experience the formulations with confidence.

Your Assurance

• 30-Day Skin Confidence Guarantee
  Try your first Skin Virtue product with confidence.
• Designed for sensitive skin
  Formulated to support sensitive, sensitised and ageing skin.
• Customer care support
  Our team is available to guide you if your skin needs adjustment.
• Secure refund processing
  Transparent and reliable refund handling.

Before Returning Your Product

Skin can respond differently when introducing new active formulations, particularly when transitioning from other skincare routines.

If you experience sensitivity, dryness or adjustment reactions, we encourage you to contact our Customer Care team before returning the product. In many cases, a simple adjustment to application frequency or routine placement resolves the issue.

Our team is happy to help you achieve the best results from your Skin Virtue routine.

Email: team@skinvirtue.com

Our Promise

If your first Skin Virtue product is not the right fit for your skin, you may return it for a full refund within the eligible period.

When introducing new skincare formulations, skin may require a short adjustment period. We recommend allowing up to 30 days of consistent use before deciding if the product is suitable for you.

How the Guarantee Works

Step 1: Use Your Product

Introduce the product into your routine and use it as directed. Allow up to 30 days of consistent use to evaluate how your skin responds.

Step 2: Contact Customer Care

If the product is not suitable for your skin, contact us within 40 days of purchase.

Email: team@skinvirtue.com

Please include:

• Order number
• Product name
• Brief feedback on your experience

Step 3: Return Authorisation

Our team will provide a Return Authorisation Number and confirm the return address.

Step 4: Refund Processing

Once the returned item is received and reviewed, your refund will be issued to the original payment method within 7 to 10 business days.

Eligibility

The Skin Confidence Guarantee applies to:

• Your first purchase of a full-size Skin Virtue product
• Purchases made directly from skinvirtue.com.au
• Return requests submitted within 40 days of purchase

Please note:

• Shipping costs are non-refundable
• Return shipping costs are the responsibility of the customer

Incorrect Items

If you receive the wrong product, please contact us within 14 days of delivery.

We will arrange a replacement or refund once the item is returned in its original condition.

Damaged or Faulty Products

If your product arrives damaged or appears faulty, please contact us as soon as possible.

Email: team@skinvirtue.com

Please include:

• Order number
• Description of the issue
• Photos if possible

We will organise a replacement or refund in accordance with Australian Consumer Law.

Item Not Received

If your order has not arrived, please notify us within 21 days of receiving your dispatch confirmation email so we can investigate and resolve the matter promptly.

Returning Your Product

To initiate a return:

1. Contact Customer Care
2. Receive your Return Authorisation Number
3. Package the product securely and include your order details
4. Send the parcel using a trackable postage service

Until the item is received by our warehouse, it remains the responsibility of the sender.

Refund Processing

Returned items are inspected by our returns team.

If eligible, refunds will be processed:

• Within 7 business days of receipt
• To the original payment method

In rare cases processing may take up to 30 days.

Return Shipping Costs

Return postage will only be refunded if:

• The wrong item was supplied
• The product arrived damaged or faulty

Return postage is not refunded where products are returned in good condition under the Satisfaction Guarantee.

Your Consumer Rights

This policy does not affect your rights under Australian Consumer Law.

More information: https://www.accc.gov.au/consumers/buying-products-and-services

Need Assistance?

Phone: 02 9818 2054
Email: team@skinvirtue.com

Our Customer Care team is here to help ensure you have the best possible experience with Skin Virtue.